Refund and Returns Policy

What items can I return for a refund?

Gift cards, private consultation packages, exclusives and reduced items are FINAL SALE. Otherwise, all full priced items are eligible for a full refund. If you receive the incorrect size or product, please e-mail hello@thelumethod.com and we will help issue a return and refund.

How long do I have to return an order?

Customers have up to 30 days after your purchase to return a product for a refund, providing the products are in their original, unworn, unwashed, and/or unopened condition with original tags and packaging. We suggest you email hello@thelumethod.com within 2 days of receiving the product to request a return to ensure enough time to successfully process your return.

How do returns work?

Please do not return any items without first contacting hello@thelumethod.com. Any items returned without proper return authorization may be returned to the sender.

How should I package a return?

Please ensure all returned items are well packaged and fully sealed, so as not to be damaged in the post. If a return slip is provided, please ensure this is properly attached to the outside of your package.

Do I have to pay for return shipping?

In most cases, customers are responsible for return shipping fees.
All international returns must be declared as ‘Returned Merchandise’ and shipped using your country’s local shipping carrier (such as Canada Post, USPS, EMS) to avoid brokerage fees and/or duties fees.
Insurance is recommended for products valued at $200 and over. THE LU METHOD is not responsible for items damaged or lost in return transit.

How long will it take for my return to be processed?

Once the return has been completed, a refund will be applied to the original payment method excluding the cost of shipping and handling. You will receive the refund within 3-10 business days depending on your financial institution.

My return was not approved. What do I do?

If you believe your item met all of the return requirements, please email hello@thelumethod.com
To ensure that returns are approved, please ensure you carefully follow all of the return requirements set out above.

Can I exchange my order?

Unfortunately, exchanges are not permitted on THE LU METHOD SHOP. Customers will need to return any unwanted items and re-buy the correct item.